Contact

 

hello@craftteacompany.co.uk

 

For more information about where to find us see our events page

 
FAQs
 
How much do you charge for delivery?

 

We aim to get your packed and posted as soon as we receive it, usually the same or very next working day. With standard delivery you should receive your parcel with in 3-5 working days, first class will be 2-3 working days. All parcels are sent via Royal Mail so please be aware that it may sometimes take a little longer especially during busier postal times of the year.

 

Postage costs are as follows

 

Standard delivery £2.95

 

First Class £3.95

 

Please note at the moment we only deliver to the UK. However if you have any special requirements do not hesitate to get in touch with us by email through hello@craftteacompany.co.uk

 

 

How do I get a refund?

 

We are sure you’ll be delighted with your purchase but if for some reason you are not and would like to return it we aim to make it as simple as possible

 

We will happily refund any item within 30 days of purchase onto the credit or debit card paid with, if returned to us unused and in its original condition please contact us 1st on hello@craftteacompany.co.uk

 

If the product is faulty in any way please inform us straight away we will be happy to offer a replacement or refund onto the credit or debit card paid with if that is more suitable.

 

Please note original postage costs are non refundable and you will be responsible for the cost of postage when returning any items unless the item is faulty or incorrect.

 

If you are unhappy with your order for any reason then we would love your feedback to improve next time. Please email us at hello@craftteacompany.co.uk

 

 

Do you have a store?

 

At the moment we only sell online, in selected stores and at food and craft fairs in and around Yorkshire. If you would like to know when our next event is click here

 

 

 

 

 

 
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