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All prices are in UK Pounds and are inclusive of VAT




The images of the products on the website are for illustrative purposes only. Your product may vary slightly from those images





Our system automatically acknowledges receipt of your order, but acknowledgement of receipt does not constitute acceptance of your offer to purchase the item(s)


Although we aim to hold stock of all items on our site, this cannot be guaranteed. Therefore, by acknowledging receipt of your order we are not creating a binding obligation to supply what you have ordered which we may not have in stock.


I the event of unavailability for whatever reason we will advise you of the position when we receive your order and await subsequent instructions





You can purchase in the following ways:


  1. Securely online

  2. At selected food and craft stalls listed on our events page






We aim to get your packed and posted as soon as we receive it, usually the same or very next working day. With standard delivery you should receive your parcel with in 3-5 working days, first class will be 2-3 working days. All parcels are sent via Royal Mail so please be aware that it may sometimes take a little longer especially during busier postal times of the year.


Postage coast are as follows


Standard delivery £3.10


First Class £3.95


Please note at the moment we only deliver to the UK. However if you have any special requirements do not hesitate to get in touch with us by email through





You have the right to cancel the contract of purchase of any item within seven working days of delivery. However, we cannot accept cancellations of contracts for the purchase of products where foodstuffs have been opened unless the items are of unsatisfactory quality.


It is our policy that if you are not entirely happy you can return your purchase in its original condition within 30 days for a full refund or replacement. Please note you will be responsible for the costs of returning the goods unless we delivered by mistake or the item is faulty



Refunds and Returns


We are sure you’ll be delighted with your purchase but if for some reason you are not and would like to return it we aim to make it as simple as possible


We will happily refund any item within 30 days of purchase onto the credit or debit card paid with, if returned to us unused and in its original condition to


Craft Tea Company

6 Greenland View



S70 5JZ


If the product is faulty in any way please inform us straight away we will be happy to offer a replacement or refund onto the credit or debit card paid with if that is more suitable.


Please note original postage costs are non refundable and you will be responsible for the cost of postage when returning any items unless the item is faulty or incorrect.


If you are unhappy with your order for any reason then we would love your feedback to improve next time. Please email us at





Please note the products supplied are only intended for use as described


All foodstuffs are supplied with a recommended use by date


Craft Tea Company cannot be held responsible for any use of products over and above their intended use and after the dates advised



Changes to Website


Craft Tea Company reserves the right to:

•Change or remove (temporarily or permanently) the Website or any part of it without notice.

•Change these Terms and Conditions at any time.




Links to Third Party Websites


The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and we are not responsible for the content or availability of any such sites.





All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Craft Tea Company or otherwise used by Craft tea Company as permitted by law.


In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.



Disclaimers and Limitation of Liability


Craft Tea Company makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.



Registered Address


Craft Tea Company

6 Greenland View



S70 5JZ

registered address
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